Company Description F2 Fintech is a technology-driven financial services ecosystem founded in 2022 to make financial products in India more accessible and easier to understand. The company offers a wide range of solutions, including personal, business, home and professional loans, loan against property, insurance, investment and wealth management, financial planning, and digital lending solutions. Through its B2B partnership program, F2 Fintech also provides SaaS tools for DSAs and realtors, helping customers make informed property and financing decisions.

With over 40,000 customers served, 40+ banking and NBFC partners, and operations across 600+ locations in India, F2 Fintech is recognized for its trust-first, customer-centric approach and was featured on Shark Tank India Season 5. The organization is focused on financial literacy, inclusion, and long-term wealth creation.

Role Description The Customer Relationship Executive is a full-time, on-site role based in Noida. In this position, the individual will manage end-to-end client interactions, including handling inquiries, explaining financial products and services, and guiding customers through application and documentation processes. The role involves maintaining regular communication with clients, resolving issues promptly,



and ensuring a high level of customer satisfaction throughout the customer lifecycle.

The executive will collaborate with internal teams and external partners to track applications, follow up on approvals and disbursals, and provide status updates to customers.

Responsibilities also include maintaining accurate records in CRM systems, collecting feedback, identifying opportunities for cross-selling or up-selling, and supporting relationship-building initiatives with key clients and partners.

Qualifications

- Strong customer satisfaction and customer service skills, with the ability to deliver consistent, high-quality support.
- Experience in client relations and business relationship management to build and sustain long-term partnerships.
- Excellent verbal and written communication skills for clear, empathetic, and qualified interactions with customers and partners.
- Ability to manage multiple customer cases simultaneously, with strong organizational and time-management skills.
- Comfort working with CRM tools and basic MS Office applications to track interactions and maintain accurate records.
- Prior experience in financial services, banking, NBFCs, or fintech customer-facing roles is preferred.
- Proactive problem-solving mindset, attention to detail, and a customer-first attitude.

📌 Customer Relationship Executive (Noida)
🏢 F2 Fintech
📍 Noida