We are looking for a senior-level Customer Relationship Manager to lead our CRM department. You will be responsible for defining customer engagement strategies and overseeing the CRE team to ensure top-tier service delivery. Your focus will be on maximizing customer lifetime value, managing loyalty programs, and resolving high-priority escalations.
Analytical skills are required to interpret satisfaction data and drive improvements.Proven experience in a managerial CRM role Strategic thinking and leadership capability Excellent analytical and reporting skills Outstanding conflict resolution skills