Experience: Minimum 7 years in enterprise IT operations management
Education: BE / B.Tech / MCA / M.Sc in relevant disciplines
Certification: ITIL v3/v4 Foundation or Managing Skilled preferred
Core Qualifications & Competencies
Deep expertise in ITIL frameworks, specifically Incident, Problem, Change, and Configuration Management.
Solid background in managing shift rotations, resource scheduling, and operational governance under a 16x6 model.
Demonstrated ability in stakeholder management, vendor governance, and SLA/KPI reporting.
Key Responsibilities
Oversee daily 16x6 operational delivery, ensuring proper shift overlap, coverage, and handovers.
Act as the management escalation contact for critical incidents and SLA breach risks.
Lead Problem Management workflows to ensure thorough RCAs and permanent resolution of recurring issues.
Drive operational alignment with Cisco standards, client compliance requirements, and continuous service improvement (CSI).
Manage client communication, operational governance reviews, and team performance metrics.
📌 It Operations Manager Mumbai (India)
🏢 Neev
📍 India
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