Job Description
Position Purpose
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nManaging customer orders and customer enquiries while highly driving efficiency and accuracy.
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nThis position is responsible for…
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Timely and accurate entry of Orders into SAP to ensure customer satisfactionn
Support customer order queries across all ordering method types (phone, email, web portal and EDI)n
Meet set KPIs ensuring all performance targets are achievedn
Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholdersn
Attending to Inbound calls and emails in a prompt and qualified mannern

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nKey Accountabilities
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Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraintsn
Follow directive of Orders Team Leadern
Complete all tasks and duties as reasonably requested by your Team Leadern




Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished valuable write offs whilst enhancing customer servicen
Help develop and implement customer service metrics that assist in managing performancen
Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiativesn
Contribute to support and drive set logistics and distribution proceduresn
Instil a mind-set of continuous improvement individually as well as a teamn

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nHealth, Safety and Environment (HSE) Accountabilities
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Promote and participate in the Safety Management System and develop a proactive safety culture.n
Be a role model for working safely and promoting a protected working environment.n
Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.n
Proactively contribute to the identification and resolution of workplace hazards.n
Work s

📌 Orders Team Member Tamil Nadu
🏢 lactalis india
📍 Tamil Nadu