Job Summary

We are looking for a smart, responsible, and customer-oriented Front Office Assistant to manage front desk operations and ensure excellent guest service. The candidate will work in rotational shifts including morning, evening, and night shifts based on operational requirements.

Key Responsibilities
Welcome guests and provide courteous front office services during night hours.
Handle guest check-in and check-out procedures efficiently.
Attend phone calls, booking enquiries, and guest complaints professionally.
Maintain daily reports, guest records, and billing details accurately.
Coordinate with housekeeping, security, and maintenance departments for smooth operations.
Monitor room availability and update the hotel management system.
Handle cash, card payments, and billing procedures.
Ensure lobby cleanliness and maintain qualified front office standards.




Provide wake-up call services and assist guests with travel or transport enquiries.

Requirements
Minimum qualification: Plus Two / Degree preferred.
Previous experience in hotel front office operations is an advantage.
Valuable communication and interpersonal skills.
Basic computer knowledge and familiarity with hotel software systems.
Ability to work independently during day or night hours.
Flexibility to work on weekends and holidays.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Paid sick time
Provident Fund

Shift availability:
Night Shift (Preferred)
Day Shift (Preferred)

Work Location: In person

📌 Front Office Associate Palakkad
🏢 Hotel Indraprastha
📍 Palakkad