Key Responsibilities:
Serve as the primary point of contact for corporate clients, understanding their requirements and
ensuring accurate and timely service delivery.
Manage the end-to-end lifecycle of client requests, including document attestations and corporate
services.
Drive revenue growth by converting leads into paying clients and achieving monthly/quarterly targets
Conduct outbound follow-up calls with high-priority corporate clients when required (approximately
20% of the role).
Ensure quality, accuracy, and compliance in all client interactions, documentation, and reporting.
Manage vendor relationships, resolve issues, and ensure timely delivery of services.
Build and maintain robust client relationships to ensure high levels of client satisfaction.
Coordinate with embassies, consulates, and external agencies for document processing and client
support.
Ensure adherence to company policies, data protection regulations, and service standards.