We are looking for a Customer Care Executive to handle customer queries, provide timely support, resolve concerns, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Maintain a skilled and courteous relationship with customers.
- Follow up with customers regarding pending queries, complaints, and requests.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain proper records of customer interactions and complaints.
- Handle escalations professionally and ensure timely resolution.




- Collect customer feedback and share relevant insights with the concerned team.
- Ensure customer satisfaction and maintain a positive customer experience.
- Prepare regular reports related to customer queries and resolutions.

Required Skills
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Strong problem-solving and follow-up abilities.
- Basic knowledge of MS Office and Google Workspace.
- Ability to handle pressure and multiple customer queries.
- Good listening skills and a positive attitude.
- Strong coordination and organizational skills.

Qualification
- Graduate in any discipline.
- 1–3 years of experience in Customer Care, Customer Support, Telecalling, or a related role will be preferred.

📌 Customer Care Executive-Fresher (Delhi)
🏢 BACHPAN play school
📍 Delhi