Company Description Mervice Infotech Pvt. Ltd. is an emerging BPO organization focused on delivering high-quality inbound and outbound customer services. The company aims to build strong, long-term partnerships with clients by providing reliable, result-driven support.

Mervice positions itself as a one-stop solution for diverse service needs, offering cost-effective processes and tailored technical assistance. Its operations are backed by extensive market research to ensure that services are both efficient and aligned with client expectations.

Role Description The Customer Care Associate is a full-time, on-site role based in Kolkata. This role involves handling customer inquiries via phone, email, or chat, providing accurate information, and resolving issues promptly and professionally. The associate will document interactions, follow standard operating procedures, and escalate complex cases when needed.

Daily responsibilities also include maintaining high customer satisfaction, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The role requires adherence to company policies,



participation in training sessions, and consistent, reliable attendance.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle diverse queries and concerns.
- Candidates should possess a focus on Customer Satisfaction, demonstrating empathy, patience, and solution-oriented behavior.
- Candidates should possess solid Communication skills, including explicit verbal and written communication in English and local languages as needed.
- Candidates should possess good Analytical Skills to understand customer issues, identify patterns, and follow logical steps to resolve problems.
- Relevant experience in a BPO or contact center environment is an advantage.
- Ability to work in shifts, manage time effectively, and perform in a target-driven environment.
- Basic computer proficiency, including use of CRM systems and office productivity tools.
- Minimum high school diploma or equivalent; higher education is preferred.

📌 Customer Care Associate (Kolkata)
🏢 Mervice Infotech
📍 Kolkata