Customer Care Executive – Job Roles and Responsibilities:
- Handle customer calls and assist them with their queries and requests. Understand customer problems and provide suitable solutions in a polite manner. Explain products, services, offers, and company policies clearly to customers. Handle customer complaints professionally and ensure timely resolution. Update customer information and call details accurately in the CRM/system. Escalate complex issues to the concerned team or supervisor when required. Maintain qualified communication and follow proper call-handling procedures. Achieve assigned performance targets while maintaining good service quality. Follow company policies and maintain confidentiality of customer information. Ensure a positive customer experience and maintain good customer satisfaction.
📌 Customer Care Executive (Noida)
🏢 Cogent E Services
📍 Noida
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