Responsibilities · Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat. · Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues. · Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed. · Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses. · Collaborate with cross-functional teams to escalate and resolve complex customer issues. · Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers. · Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement. · Ensure data privacy and security by adhering to company policies and guidelines when handling customer information. · Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.

Qualifications · A high school diploma or equivalent is required, with a preference for a college degree in a related field. · Minimum 0-2 years of experience in a customer service role,



preferably in a BFSI (Banking, Financial Services, and Insurance) industry. · Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues. · Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions. · Proficiency in using customer relationship management (CRM) systems and other relevant software tools. · Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities. · Excellent time management and organizational skills, with the ability to meet deadlines. · A customer-centric mindset, with a passion for delivering exceptional service and a positive attitude. · Willingness to continuously learn and adapt to recent technologies and industry trends. · Fluency in English is mandatory, with proficiency in additional languages being an advantage. Experiences – 0- 6 months any industry Qualification – 10th/12th/Graduate Note -Rotational shift and Rotational Week off Job location – Chennai (Velachery) Immediately joiner required

📌 Customer Care Executive (Chennai)
🏢 GlobalFlex HR
📍 Chennai