Key Responsibilities
Respond to customer inquiries via phone, email, chat, and other support channels.
Understand customer issues and provide accurate, timely, and skilled resolutions.
Log, track, and update customer interactions in the CRM/ticketing system.
Escalate complex cases to the appropriate teams and follow up until closure.
Maintain service quality standards and meet defined SLAs/KPIs.
Handle customer complaints with empathy and professionalism.
Educate customers on products, services, policies, and processes.
Assist with order status, account-related queries, billing issues, and basic troubleshooting as applicable.
Identify recurring issues and share feedback for process improvement.
Maintain confidentiality and adhere to company policies.

Required Skills & Qualifications




+2 or Graduate in any discipline (or equivalent experience).
0–3 years of experience in customer support, call center, or customer service roles.
Excellent verbal and written communication skills in English; additional regional languages are a plus.
Strong listening, interpersonal, and conflict-resolution skills.
Ability to multitask and work in a quick-paced setting.
Basic computer proficiency (MS Office, CRM/ticketing tools, email systems).
6 days working in Day shift Domestic call center

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Sahibzada Ajit Singh Nagar (India)
🏢 Kaveri Services
📍 India