Filante Global Services is the parent company behind two growing D2C brands Bmado and Wekitch. We are looking for a confident and well-spoken Tele Caller Executive / Receptionist to be the voice and first point of contact for our customers and business partners. This is a customer-facing role requiring strong communication, empathy, and the ability to manage calls and inquiries professionally in both Hindi and English.

Key responsibilities
Handle inbound and outbound customer calls for Bmado and Wekitch addressing order queries, product questions, complaints, and follow-ups
Manage front desk reception duties welcoming visitors, coordinating meetings, and routing calls to relevant teams
Support customer retention by handling escalations calmly and escalating unresolved issues to the appropriate team member
Maintain call logs, track follow-up tasks, and update records in internal systems accurately
Coordinate with the marketing and operations teams to relay customer feedback and support ongoing campaigns




Assist with WhatsApp and email-based customer communications when required

Requirements
Fluency in Hindi and English both spoken and written; ability to switch between languages smoothly on calls
Strong interpersonal and listening skills professional, warm, and calm under pressure
Basic computer literacy comfortable with email, spreadsheets, and messaging apps
0–2 years of experience in tele calling, customer support, or front desk roles (freshers with strong communication skills are welcome)
Ability to handle multiple tasks and prioritise effectively in a quick-paced environment

What we offer
Exposure to D2C e-commerce brands with national reach
Supportive, young team with opportunities for growth in marketing and operations
In office role at our Calicut office secure, professional work environment
Competitive salary commensurate with experience

Pay: ₹10,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Tele Caller Executive / Receptionist Kozhikode (India)
🏢 Filante Global Services
📍 India