IAMA Designers & Developers LLP is looking for a proactive and customer-focused Customer Relations Officer (CRO) to join our team. The ideal candidate will be responsible for maintaining solid client relationships, ensuring customer satisfaction, coordinating meetings, and supporting smooth communication throughout the project lifecycle.
If you possess excellent communication, organizational, and problem-solving skills, we'd love to hear from you!
Key Responsibilities
Handle and resolve customer queries in a skilled and timely manner.
Coordinate and schedule meetings between clients and relevant internal departments.
Ensure a positive customer experience and maintain high levels of client satisfaction.
Follow up with clients regarding project progress and updates.
Coordinate with internal teams to facilitate smooth project execution.
Maintain accurate project documentation and customer records.
Support project confirmation and onboarding processes.
Build and maintain long-term relationships with clients.
Escalate customer concerns to the appropriate departments when necessary
Pay: ₹10,000.00 - ₹20,000.00 per month
Perks:
Cell phone reimbursement
Paid sick time
Paid time off
Ability to commute/relocate:
Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer relationship management: 1 year (Preferred)