Vaidyaratnam Group is looking for a dynamic and customer-focused Operations Executive for our Treatment Centre in Ernakulam.
Location
Ernakulam, Kerala
Qualification
MBA / MHA (Master of Hospital Administration)
Experience
0–2 years of experience in Front Office, Patient Relations, Customer Service, Hospital, Clinic, or Hospitality industry preferred.
Key Responsibilities
Welcome and assist patients and visitors in a professional and courteous manner.
Manage patient registration, appointments, and enquiries.
Handle incoming calls, emails, and walk-in enquiries efficiently.
Coordinate appointments with doctors and ensure smooth patient flow.
Process billing, payments, and maintain front office records.
Coordinate with internal departments to ensure a seamless patient experience.
Maintain confidentiality of patient information and uphold service standards.
Ensure the reception area is organized, qualified, and patient-friendly.
Skills & Requirements
Excellent communication and interpersonal skills.
Fluency in English, Hindi, and Malayalam is mandatory.
Pleasant personality with strong customer service and relationship management skills.
Extroverted, confident, proactive, and well-groomed with a positive attitude.
Positive knowledge of MS Office and basic computer applications.
Ability to multitask and work effectively in a fast-paced environment.
Local candidates are preferred.
Job Type: Full-time
Pay: ₹25,000.00 per month
Perks:
Health insurance
Provident Fund
Application Question(s):
What is your expected Salary?
What is your current salary?
Where is your current location?
Are you fluent in Hindi?
Are you fluent in English