Our dealership is looking for a Customer Relations Executive or Manager (CRE/CRM) to enhance customer satisfaction. You will be the primary point of contact for customer feedback, complaints, and loyalty programs. The objective is to build long-term relationships with clients and ensure a seamless experience throughout their car ownership journey.
You will also manage customer databases and track satisfaction scores.Robust interpersonal and communication skills Experience in customer service or CRM roles Ability to handle customer grievances professionally Detail-oriented record keeping