This position is responsible for handling calls, emails and monitoringalerts to ensure on-going, continual, excellent customer service whilst resolving incidents or dispatching engineers to fix issues in Europe, North America and Asia Pacific.
Essential Job
Duties and Responsibilities.Work as part of a 24-hour support team covering a 24X7X365 rotating shift pattern.Provide first level support by handling incoming telephone calls and emails with a high degree of customer satisfaction.Monitor and respond to monitoring alerts globally in a timely manner usingCubic’s ticketing system.Administer the Service Desk system, ensuring all incidents are entered, and maintain the information to ensure its timeliness, accuracy, relevancy, escalation and status.Follow up on outstanding incidents within the SLA’s as required
📌 Consultant (Hyderabad)
🏢 Virtusa
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.