Core Duties and Responsibilities
Staff Management and Training:“Recruiting, interviewing, and hiring staff”, as noted by ProStay.
Organizing work rotas, shifts, and daily pre-shift briefings.
Training team members on safety rules, chemical handling, and cleaning standards.
Inspections and Quality Control:
Conducting daily inspections of guest rooms, VIP suites, and public areas.
Ensuring compliance with health and safety regulations, including proper use of protective gear.
Inventory and Budget Control:
Managing supplies such as cleaning agents, linens, uniforms, and guest amenities.
Tracking department expenses, managing payroll, and “managing budgets and controlling costs.” -- [PlanIT Plus].
Interdepartmental Coordination:
Communicating room availability statuses directly to the front desk.
Reporting facility damage or maintenance needs to the engineering department.
Guest Relations:
Handling special requests, managing lost-and-found items, and resolving guest complaints promptly.