Job Description – Customer Care Executive

Position: Customer Care Executive
Location: Noida, Sector 80
Employment Type: Full-Time
Experience: 1–2 Years

About the Role

We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle queries professionally across different channels.

Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and social media.
Respond to customers promptly and professionally.
Understand customer concerns and provide appropriate solutions.
Handle complaints, returns, refunds, replacements, and order-related queries.
Coordinate with internal teams such as operations, logistics, sales, and warehouse to resolve customer issues.
Follow up with customers to ensure their concerns are completely resolved.
Maintain accurate records of customer interactions and complaints.
Track orders and assist customers with delivery-related queries.
Identify recurring customer issues and share feedback with the relevant teams.




Ensure a high level of customer satisfaction and maintain the brand's communication standards.
Assist in improving customer support processes and FAQs.

Requirements
1–3 years of experience in customer service/customer support.
Excellent verbal and written communication skills.
Solid problem-solving and interpersonal skills.
Good command of English and Hindi.
Comfortable handling multiple customer queries simultaneously.
Patience and a positive attitude while dealing with customers.
Basic knowledge of Excel/Google Sheets and customer support tools.
Ability to work independently as well as with cross-functional teams.

Preferred Skills
Experience in a D2C, FMCG, food, health & wellness, or e-commerce company.
Experience handling customer queries through WhatsApp and social media.
Familiarity with CRM or customer support platforms.
Robust understanding of customer experience and retention.

What We Offer
Opportunity to work with a growing D2C brand.
Hands-on exposure to customer experience and business operations.
Collaborative and rapid-paced work environment.
Chance to grow within the organization.

Pay: ₹18,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Customer Care Executive Noida
🏢 The Cinnamon Kitchen
📍 Noida