We are looking for an experienced Technical CRM Executive to manage customer handover, possession, and post-sales activities. The candidate should have robust Civil & MEP technical knowledge and the ability to clearly explain project specifications and technical aspects to customers.
Key Responsibilities
Manage end-to-end flat handover and possession activities.
Explain Civil, MEP, construction specifications, materials, and project features to customers.
Handle and resolve technical and post-sales customer queries.
Coordinate with Civil, MEP, Quality, and Project teams for issue resolution.
Monitor snag identification and rectification before handover.
Conduct customer walkthroughs and ensure a smooth handover experience.
Manage customer escalations and maintain proper handover documentation.
Requirements
5+ years of experience in Technical CRM/Handover/Post-Sales in real estate.
Solid knowledge of Civil & MEP terminology and project specifications.
Excellent customer handling and communication skills.
Ability to explain technical information in a easy, customer-friendly manner.
Experience in premium/ultra-luxury residential projects is preferred.