We are looking for a friendly, professional, and customer-focused Front Office Associate to join our hotel team. The candidate will be responsible for handling guest check-ins/check-outs, reservations, guest queries, billing, and ensuring a smooth and pleasant guest experience.

Key Responsibilities:
Welcome and greet guests professionally.
Handle check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and guest requests.
Answer guest queries and provide information about hotel facilities and services.
Handle telephone calls, emails, and guest communication.
Prepare and maintain guest records and reports.
Coordinate with Housekeeping, F&B;, and other departments.
Handle guest complaints and resolve issues professionally.




Ensure proper billing and payment procedures.
Maintain high standards of guest service and hotel procedures.

Requirements:
Minimum 1–2 years of experience in a hotel Front Office department preferred.
Positive communication and interpersonal skills.
Basic computer knowledge.
Knowledge of hotel PMS will be an advantage.
Well-groomed, polite, and qualified personality.
Ability to work in shifts, including weekends and holidays.

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:
Adaptable schedule
Food provided
Provident Fund

Work Location: In person

📌 Front Office Associate Bilaspur
🏢 Hotel Grand Gulmohar
📍 Bilaspur