To manage customer service operations, handle service-related requirements, coordinate with technicians, ensure timely vehicle delivery, and maintain high customer satisfaction and service standards.
Key Responsibilities
Handle customers and understand their vehicle service and repair requirements.
Prepare and manage job cards accurately.
Inspect vehicles and identify required repairs and maintenance.
Prepare estimates and obtain customer approvals.
Coordinate with technicians and monitor job progress.
Ensure timely completion and delivery of vehicles.
Handle customer complaints and ensure quick resolution.
Conduct final vehicle inspection before delivery.
Explain repair work and billing details to customers.
Follow up with customers for service reminders and feedback.
Monitor service revenue, labour sales, customer satisfaction and other assigned KPIs.
Ensure compliance with Tata Motors SOPs, service standards and safety procedures.
Support the Service Manager in achieving departmental targets.
Guide junior Service Advisors and coordinate with workshop staff.
Required Skills
Strong customer handling and communication skills.
Positive automobile technical knowledge.
Excellent knowledge of workshop and service processes.
Job card, estimation and DMS knowledge.
Solid coordination and problem-solving skills.
Leadership and team-handling ability.
Target-oriented approach.
Qualification
Diploma / ITI / BE in Automobile or Mechanical Engineering preferred.
Relevant automobile dealership experience will be considered.
Preferred Candidate
Minimum 6 years of experience as a Service Advisor.
Experience in an authorized automobile dealership/workshop preferred.
Tata Motors experience will be highly preferred.
Candidate from Charama/Kanker/Dhamtari/Raipur region preferred.
Valid driving licence required.
Salary
As per experience and candidate suitability.
Joining: Immediate / Short Notice preferred.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Food provided
Work Location: On the road
📌 Service Advisor Charama
🏢 AYV infrastructure
📍 Charama
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.