Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the property, ensuring smooth functioning across all departments, delivering excellent guest experiences, and maintaining high operational standards.

Key Responsibilities:
Manage and supervise daily hotel operations to ensure efficiency and service quality
Oversee multiple departments including Restaurant, Banquet, Kitchen, and all hotel staff
Monitor staff performance, attendance, and departmental coordination
Ensure proper implementation of standard operating procedures (SOPs)
Review and analyze daily operational and financial reports
Handle guest interactions, complaints, and ensure prompt resolution
Maintain high standards of customer service and guest satisfaction
Coordinate with different departments for seamless operations
Ensure compliance with safety, hygiene, and company policies
Train and guide staff to improve productivity and service delivery





Qualifications & Requirements:
Graduation in Hospitality Management or related field
Robust knowledge of Microsoft Excel and reporting tools
Excellent communication and interpersonal skills
Language proficiency: Hindi, English, and Bengali preferred
3–4 years of experience in the hospitality industry
Robust leadership and team management abilities
Problem-solving attitude with attention to detail

Key Skills:
Team management
Operational planning
Guest handling
Reporting & analytics
Communication skills

Experience Level: 3–4 Years in Hospitality Industry

Location: Kolkata

Pay: ₹30,000.00 - ₹45,000.00 per month

Perks:
Provident Fund

Experience:
Hospitality management: 3 years (Required)

Work Location: In person

📌 Property Manager Kolkata
🏢 Say Rooms and Homes
📍 Kolkata