We are looking for a confident and empathetic Healthcare Telecaller to handle patient calls, provide information about hospital services, schedule appointments, and conduct follow-ups. The ideal candidate should have excellent communication skills and a patient-centric approach.
Key Responsibilities
Handle inbound and outbound calls from patients and attendants.
Explain hospital services, doctors, treatments, and appointment procedures.
Schedule, confirm, and reschedule patient appointments.
Follow up with patients regarding consultations, investigations, and treatment plans.
Maintain accurate patient and call records in the system/CRM.
Address patient queries professionally and escalate concerns when required.
Generate and follow up on leads to improve patient conversions.
Coordinate with doctors, front desk,
and other hospital departments.
Maintain confidentiality of patient information.
Achieve assigned calling, follow-up, and conversion targets.
Requirements
Graduate in any discipline.
Freshers and experienced candidates can apply.
Excellent communication skills in Hindi and English.
Pleasant voice, valuable listening skills, and a patient-friendly attitude.
Basic computer/CRM knowledge.
Robust follow-up and convincing skills.
Ability to handle multiple calls and work in a target-oriented setting.
Prior experience in hospital/healthcare calling will be an advantage.