We are looking for a confident and customer-focused Sales Receptionist at Aeka Lulu mall who can combine the warmth of a front-desk professional with the acumen of a sales associate. The ideal candidate should be experienced in call handling, appointment scheduling, and influencing customer decisions to drive sales conversions.
Key Responsibilities Front Office Management
Greet all visitors and clients professionally and warmly.
Act as the first point of contact for walk-in clients and create a welcoming setting.
Handle daily front desk operations including call transfers, client registration, and inquiry logging.
Call Center & Communication Management
Answer, manage, and route incoming calls efficiently using scripts and CRM tools.
Follow up on leads generated via phone, email, social media, or footfall.
Maintain a clear call log and ensure timely callbacks and follow-ups.
Appointment & Calendar Management
Schedule client appointments based on service availability and customer preferences.
Coordinate with internal teams to ensure smooth workflow.
Send reminders and handle rescheduling or cancellations.
Sales & Customer Conversion
Understand customer needs and recommend appropriate services/products.
Convert inquiries into appointments or direct sales through effective communication and persuasion.
Upsell or cross-sell services where appropriate.
Handle basic objections and close over-the-phone or in-person sales when possible.
Keep daily sales and inquiry tracking updated in CRM.
Support & Reporting
Work closely with the sales team to support follow-ups and pipeline building.
Maintain records of customer interactions, feedback, and conversion rates.
Assist in post-sale customer satisfaction checks and follow-ups.
Skills & Qualifications
Graduate in Business, Commerce, or related field.
Minimum 1–2 years experience in front desk, telesales, customer service, or retail sales.
Excellent communication and persuasion skills in English and local language.
Proficiency in MS Office, CRM tools, and appointment software.
Ability to handle multiple tasks and stay calm under pressure.
Polished appearance and qualified demeanor.