Key Responsibilities
Training delivery: Conduct structured training sessions on voice modulation, accent neutralization, and pronunciation.
Curriculum design: Develop training modules, lesson plans, and practice exercises tailored to customer support needs.
Assessment: Evaluate trainees communication skills through tests, role-plays, and live call monitoring.
Feedback: Provide constructive feedback and coaching to improve clarity, tone, and customer engagement.
Soft skills integration: Incorporate empathy, politeness, and professionalism into training programs.
Continuous improvement: Update training content based on evolving customer expectations and industry best practices.
Collaboration:
Work closely with operations and quality teams to align training with performance goals.
Skills Required
Accent reduction and speech clarity.
Cross-cultural communication.
Customer service etiquette.
Presentation skills and group facilitation.
Adult learning methodologies.
Preferred candidate profile
Any Bachelors degree
Minimum 1 year of experience in voice and accent coaching, preferably within BPO workplace/ Freelancers also can apply.
Robust knowledge of phonetics and global communication standards.
Excellent interpersonal, facilitation, and motivational skills.
Immediate joiners are most preferable