Job Title: Front Office Assistant
Department: Front Office
Reports To: Front Office Manager / Front Office Supervisor
Location: Hotel

Job Summary:
The Front Office Assistant is responsible for welcoming and assisting guests, handling check-in and check-out procedures, managing reservations, answering guest queries, and providing excellent customer service. The role also involves maintaining accurate guest records and coordinating with other hotel departments to ensure a smooth guest experience.

Key Responsibilities:
Welcome guests warmly and provide professional assistance throughout their stay.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Answer telephone calls, emails, and guest enquiries promptly.
Provide information about hotel facilities, services, room rates, and local attractions.
Maintain accurate guest details and update information in the PMS (Property Management System).
Prepare and maintain guest registration forms, bills, and other front-office documents.
Handle cash, card payments, and other billing transactions accurately.
Coordinate with Housekeeping, Maintenance, F&B;, and other departments regarding guest requirements.




Handle guest complaints politely and escalate issues to the supervisor or manager when required.
Maintain proper records of room status, arrivals, departures, and special requests.
Follow hotel policies, procedures, and safety standards.
Maintain a professional appearance and a welcoming attitude at all times.

Required Skills & Qualifications:
Diploma/Degree in Hotel Management or a related field preferred.
Valuable communication and interpersonal skills.
Basic computer knowledge and familiarity with hotel PMS software.
Positive English communication; knowledge of additional languages is an advantage.
Customer-service-oriented attitude.
Ability to work in shifts, including weekends and holidays.
Good problem-solving and multitasking abilities.
Previous hotel/front-office experience is preferred but freshers may also be considered.

Key Qualities:
Polite and friendly
Well-groomed and professional
Responsible and punctual
Positive communication skills
Team player
Guest-focused
Able to work under pressure

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:
Commuter assistance
Flexible schedule
Food provided

Work Location: In person

📌 Front Office Assistant Tiruchirappalli
🏢 KVS GRAND HOTEL PRIVATE
📍 Tiruchirappalli