Job Description:

Role & responsibilities
• 6+ years of strong application support experience in banking/finance industry, especially Markets

• Excellent understanding of ITIL concepts around Incident, Problem and Change management
• Good understanding of capacity assessment and management
• Automation mindset to achieve operational excellence and effectiveness.
• Willing and able to lead Incidents as they occur.
• Knowledge of Asia markets & market practices
• Valuable Knowledge of infrastructure systems, platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
• Familiar with UNIX shell scripts, Perl and Python.
• Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be desirable.
• Robust analytical, problem solving and troubleshooting skills.
• Executing commands to trace order and trade flows and perform reconciliations on post trade processing systems and flows.
• Analyzing logs using common UNIX syntax and other systems/tools
• Advanced M Office suite knowledge and experience
• Strong desire & willingness to learn.
• Ability to communicate effectively (verbal & written)



both complex technical and business problems across a range of audiences especially during crisis situations.
• Ability to generate current ideas and possibilities and be creative in coming up with solutions for the business.
• Client Orientation / Client Service Orientation: An underlying desire to service clients and a motivation to ensure that others need are met.
• Flexibility: The capacity to adapt approach in light of shifting priorities or changing conditions
• Open to shift coverage patterns for early and late APAC coverage with on-call support (We do not have night shifts)
• Team Orientation / Teamwork / Collaboration: Willingness to work as member of a team.
• Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.
• Strong organizational skills (with an ability to multitask)
• Team player as well as being able to work independently, ability and experience in leading a team would be an advantage.
• Experience in managing small to medium scale projects across production support landscape is an advantage.
• Able to work under pressure in time sensitive markets environment

📌 Post Trade Application Support Mumbai
🏢 Smart IMS
📍 Mumbai