Job Responsibilities

(Must have)

- Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW /

Contractual commitments

- Process review, analysis, transformation within the financial services construct
- Drive continuous improvement initiatives across BPS + IT operations delivery teams
- Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle
- Develop and manage relevant metrics and KPIs to measure

Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes
- Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement,

Automation initiatives

- Effectively project manage a portfolio of Improvement /

Transformation & Change initiatives across various work streams
- Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery




- Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation

Criteria : (Must have)

- Must have minimum 12-15 years of experience.
- Graduate or Post Graduate
- Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution
- Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.
- Possess solid understanding of various SDLC methodologies including but not limited to – Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle
- Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes.

📌 Capital Market Trade Manager-BPS (India)
🏢 Hexaware
📍 India