Role & responsibilities
Manage end-to-end policy payout operations with high accuracy and within defined TAT.
Ensure payouts are processed in accordance with IRDAI guidelines and internal policies.
Monitor payout transactions and ensure zero/low error and wrong payouts.
Lead and manage the Financial Operations team, including team performance, productivity and process monitoring.
Handle unclaimed payout follow-ups and closure by coordinating with relevant internal and external stakeholders.
Identify opportunities for process simplification, automation and operational efficiency.
Drive process improvement initiatives to reduce Average Handling Time (AHT) and improve quality and TAT adherence.
Manage internal and external audits, including resolution and closure of audit observations.
Coordinate with internal teams,



external stakeholders and vendors for smooth execution and closure of operational activities.
Work closely with the IT team to identify system/process gaps and recommend solutions.
Prepare and monitor Business MIS, operational reports and regulatory reports.
Drive initiatives related to cost reduction, automation and operational efficiency.

Manage vendor relationships and ensure timely resolution of operational issues.

Preferred candidate profile
Solid analytical and problem-solving skills
Positive communication and stakeholder management skills
Robust MS Excel skills
Prior experience in team management

📌 Manager Financial Operations Policy Payout Insurance Operation Mumbai (India)
🏢 IndiaFirst Life
📍 India