03 Sep
|
Mahendra NextWealth
|
Noida
03 Sep
Mahendra NextWealth
Noida
We are hiring a Japanese Language Team Leader to manage and lead a team of Japanese language specialists in an operations/support process.
Key Responsibilities
Manage and lead a team of Japanese language associates.
Monitor team performance, productivity, quality and SLA.
Handle escalations and coordinate with internal/business stakeholders.
Support Japanese email communication, ticket handling and operational processes.
Manage processes related to Vendor Support, E-commerce, Catalog/PDP and customer/vendor communication.
Conduct team meetings, coaching and performance reviews.
Required Skills
Mandatory: Team Handling / Team Lead experience
Mandatory: JLPT N2 / NAT-TEST Q2 certification
Solid Japanese & English communication skills.
Experience in Vendor Support, E-commerce, Catalog, PDP, Ticket Handling, VM, BS or Email Support preferred.
Valuable knowledge of MS Excel and reporting.
📌 Japanese Language Team Leader Noida
🏢 Mahendra NextWealth
📍 Noida