This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement prospects.
Key Responsibilities
Attend and resolve customer equipment breakdowns within the assigned region
Install, commission, and maintain Videojet equipment at customer sites
Perform preventive maintenance as per defined schedules
Diagnose technical issues and provide effective corrective actions
Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services
Promote service contracts and consumables to customers
Conduct product demonstrations and provide operator-level customer training
Prepare and update service reports in Oracle
Identify potential spare parts and equipment requirements,
submit quotations, and collect purchase orders
Generate service leads for the sales team related to equipment upgrades or replacements
Required Qualifications
Diploma or Engineering degree
Minimum 4 years of experience in field service or technical service roles
Solid troubleshooting and analytical skills
Ability to work independently with minimal supervision
Effective communication and customer-handling skills
Familiarity with the local language
Willingness to travel extensively within the assigned region
Key Competencies
Problem-solving and critical thinking
Time management and task prioritization
Cross-functional coordination
Customer-focused approach
Adaptability and learning agility
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Service Engineer Indore Mumbai
🏢 Videojet Technologies
📍 Mumbai
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