We are looking for an experienced and target-oriented Collection Manager to manage collection activities for our Unsecured Personal Loan portfolio. The candidate will be responsible for achieving collection targets, managing collection teams/agencies, reducing delinquency, and ensuring timely recovery of outstanding dues.
Key Responsibilities
Manage and monitor the collection process for the Unsecured Personal Loan portfolio.
Lead and supervise the collection team to achieve monthly collection and recovery targets.
Allocate delinquent accounts and monitor field/tele-calling collection activities.
Track DPD, delinquency, roll-forward and recovery performance.
Conduct regular performance reviews and provide guidance to collection executives.
Coordinate with collection agencies and internal teams for effective recovery.
Monitor daily collection reports, MIS and productivity dashboards.
Identify high-risk and overdue accounts and develop appropriate recovery strategies.
Ensure adherence to company policies, RBI guidelines and collection processes.
Handle escalated customer cases and resolve collection-related issues professionally.
Conduct regular team meetings and performance reviews.
Take corrective action to improve collection efficiency and reduce portfolio delinquency.
Ensure proper documentation and timely updating of collection systems/MIS.
Required Skills
Strong team handling and leadership skills.
Positive communication and negotiation skills.
Target-oriented and result-driven approach.
Knowledge of personal loan collections and delinquency management.
Solid analytical and problem-solving skills.
Good knowledge of MS Excel and collection MIS.
Ability to manage collection agencies/DSAs.
Willingness to work in a target-driven setting.
Eligibility
Qualification: Any Regular Degree
Experience: 3+ years in Collections, preferably in Personal Loans / Unsecured Loans / NBFC / Banking
CTC: Up to 5 LPA, depending on experience and interview performance.
Notice Period: Immediate joiners / candidates with short notice period preferred.
Key Performance Indicators (KPIs)
Collection Efficiency
Monthly Recovery Target Achievement
DPD/Delinquency Control
Roll-Forward Reduction
Team Productivity
Agency Performance
Portfolio Quality
📌 Collections Manager Medak U (India)
🏢 Muthoot Finance
📍 India
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