Designation: Tele Sales Executive
Department: Sales
Reporting To: Sales Manager / Sales Head

Job Purpose

To handle customer enquiries and leads through telephone calls, generate appointments, follow up with prospective customers, and support the Sales Team in converting leads into showroom visits, test drives, and retail sales.

Key Responsibilities
Make outbound calls to new and existing customer leads.
Attend and respond to inbound customer enquiries.
Follow up regularly on enquiries, leads, quotations, and pending customers.
Explain vehicle models, features, offers, finance, and exchange options to customers.
Generate showroom visit and test-drive appointments.
Coordinate with Product Specialists/Sales Consultants for customer appointments.
Maintain accurate records of calls, customer requirements, follow-ups, and lead status in CRM/DMS.
Ensure timely follow-up on all assigned leads.




Identify customer requirements and pass qualified leads to the Sales Team.
Follow up with customers after showroom visits and test drives.
Support the Sales Team in lead conversion and achieving monthly targets.
Make follow-up calls for lost, old, and inactive enquiries to generate fresh prospects.
Maintain skilled communication and provide a positive customer experience.
Prepare daily/weekly calling and lead follow-up reports as required by management.

Required Skills
Good communication and convincing skills
Customer-handling ability
Basic knowledge of automobile products
Good follow-up skills
Comfortable working with CRM/DMS and MS Office
Target-oriented approach
Positive telephone etiquette
Ability to handle customer objections professionally

📌 Tele Sales Executive Surat
🏢 Navjivan Luxury Cars
📍 Surat