Key Responsibilities
Maintain and update customer information in CRM systems.
Support the Senior CRM Manager in developing customer retention strategies, budgets, and roadmaps.
Analyze and manage CRM data using Microsoft Excel.
Conduct regular status meetings and gather feedback from the sales team.
Coordinate with operations and product teams to prioritize CRM-related projects.
Ensure data is accurate, organized, well-documented, and easy to maintain.
Stay updated on current CRM processes and product information.
Send quarterly client communications, marketing invitations, and other CRM campaigns.
Continuously improve sales and CRM knowledge.
Required Skills
13 years of CRM, customer service, sales support, or related experience.
Advanced proficiency in Microsoft Excel (mandatory).
Experience with Zoho CRM (preferred).
Solid numerical and analytical skills.
Excellent organizational and communication skills.
Ability to manage multiple tasks and collaborate across teams.
Attention to detail and commitment to data accuracy.
Eagerness to learn and grow professionally.