Job Summary

He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, versatile, able to work independently, a team player. Should be willing to work extend hours whenever the process requires.

Skills
Solid in-depth Manual Billing and Incentives knowledge.
Excellent written and verbal communication skills
To work on own initiative as well as part of a team
Able to prioritize workloads
Attention to detail
Ability to work to deadlines
Must be customer focused
Knowledge of MS Office

Job Duties and Responsibilities
Communicate with AFC Contacts, WWF team, Countries, FA teams and Account Executives




Identify training areas and coordinate with the Supervisor for the necessary trainings
To comply with UPS policies, Data security, and SOX compliance related policies
Monitor workflow to plan work schedule as per the SLA requirement and the volume.
Conduct Monthly Product Knowledge test for the entire team.
Follow up with Countries to get the resolution.
Ad hoc billing requests from Countries.
Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.

Employee Type

Permanent

📌 Financial Admin Assistant Pune
🏢 UPS Supply Chain Solutions (UPS
📍 Pune