PS Consultant Prisma Access
Job Description
You will work firsthand with our valued customers to address their complex post-sales implementation issues where analysis of situations or data requires an in-depth evaluation of many factors. You will regularly participate in technical discussions with multi-functional teams, creating an setting of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You will need to provide technical assistance as needed (often, in high-pressure situations).
Provide Implementation and Technical Support to customers and partners
Provide configurations, troubleshooting, and best practices to customers
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Candidate Profile
6 12 years prior experience in a Technical Support setting is required
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)




In-depth understanding of Networking and Network Security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Experience with Palo Alto, Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
Hand-on knowledge of Global Protect.
Experience working with Firewall Central Management Systems
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
Solid ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Virtualization experience will be a plus. (AWS, Azure, VMWare, OpenStack)
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Knowledge of Linux
Excellent knowledge of Python and BASH Scripting
Knowledge of Prisma Access Browser and CASB would be a plus.
Excellent written and verbal communication skills
BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent.

📌 Prisma Access Bengaluru
🏢 Trantor
📍 Bengaluru