Technical Support Executive Anti-Virus Voice Process

Location: Mansarovar, Jaipur
Job Type: Full time
Work Mode: Work From Office

Job Overview

We are hiring Technical Support Executives for an Anti-Virus Voice Process in Jaipur. The role involves assisting customers with technical queries related to antivirus products and providing effective solutions through voice support.

Key Responsibilities
Handle customer queries through voice calls.
Understand and resolve basic technical issues related to antivirus products.
Provide accurate information and troubleshooting assistance to customers.
Understand and use technical terminology and jargon appropriately.
Maintain professional communication throughout customer interactions.
Follow process guidelines and quality standards.
Achieve assigned performance and customer service targets.

Eligibility
Graduates: Freshers can apply.
Undergraduates: Minimum 6 months of documented work experience required.
Positive verbal communication skills are mandatory.
Candidates should have a basic understanding of technical terms and terminology.
Candidates must be comfortable working in rotational shifts.




Willingness to work in rotational week-offs is required.

Shift & Work Schedule
5 days working
10-hour shift duration, including 1-hour break
Rotational shifts, with preference for candidates comfortable with night shifts
Rotational week-offs

Salary & Incentives
CTC: 28,800 per month (including statutory bonus)
Performance Linked Incentive (PLI): Up to 3,200 per month, as per eligibility/performance

Cab Facility
Cab facility available after completion of training, subject to company policy and applicable shift/location criteria.

Preferred Candidate Profile

The ideal candidate should:
Have solid verbal communication skills.
Be comfortable handling customers over the phone.
Have an interest in technical/customer support.
Be comfortable working rotational shifts, including night shifts.
Be willing to work rotational week-offs.
Be interested in a stable, long-term career in customer and technical support.

Location: Mansarovar, Jaipur
Industry: BPO / Customer Support / Technical Support
Process: Anti-Virus Voice Process

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