Company Description CK Birla Hospital is part of the CK Birla Group, an Indian multinational conglomerate with multibillion-dollar revenue and a strong presence across technology, automotive, home and building, and healthcare sectors. The hospital is committed to transforming family healthcare through high-quality clinical care delivered with warmth, responsiveness, and sensitivity. Its state-of-the-art facilities in Gurugram and West Delhi provide ethical, compassionate, and patient-led services to communities in the Delhi NCR region.

With a multidisciplinary approach and experts holding international accreditations, the hospital offers advanced treatments, including robotic surgery, supported by cutting-edge technology. The team focuses on global standards of clinical quality, service excellence, integrity, and a seamless, collaborative patient experience.

Role Description This is a full-time, in office Call Center Executive role based at CK Birla Hospital in Gurugram.

The Call Center

Executive will handle inbound and outbound calls, respond to patient and attendant inquiries, and provide accurate information about hospital services, appointments, and procedures.

Responsibilities include booking and confirming appointments, coordinating with clinical and administrative teams, and updating patient details in relevant systems. The role also involves managing call queues, resolving basic service-related issues, escalating complex concerns,



and maintaining high standards of courtesy, confidentiality, and professionalism.

Call Center

Executives are expected to follow established scripts and protocols, meet performance targets, and contribute to a positive patient experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle patient queries and resolve concerns effectively.
- Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and basic written documentation abilities.
- Candidates should possess knowledge of Contact Centers, including call handling processes, call management systems, and standard operating procedures.
- Candidates should possess basic Sales and service orientation skills to explain hospital offerings, promote relevant services, and support patient conversion where appropriate.
- Additional beneficial qualifications include prior experience in healthcare or hospital call centers, proficiency with computer systems and CRM or hospital information systems, and the ability to work in rotational shifts if required.
- A minimum of a high school diploma or equivalent is required; a graduate degree in any discipline is preferred. Strong interpersonal skills, reliability, and the ability to work in a fast-paced, team-oriented environment are essential.

📌 Call Center Executive (Gurugram)
🏢 CK Birla Hospital
📍 Gurugram