We are looking for a well-presented, confident, and customer-focused Guest Relations Executive to represent our high-rise and luxury residential projects. The candidate will be responsible for welcoming prospective customers, managing site visits, providing project information, and ensuring a premium customer experience.
Key Responsibilities:
Welcome and professionally assist customers visiting the project/site office.
Handle HNI and premium customers with excellent hospitality and professionalism.
Explain project features, amenities, specifications, floor plans, and pricing.
Coordinate and manage site visits and property presentations.
Understand customer requirements and coordinate with the sales team for further follow-up.
Maintain visitor and lead records and ensure timely follow-ups.
Support the sales team in lead conversion and customer engagement.
Coordinate with sales, CRM, and project teams to ensure smooth customer experience.
Handle customer queries and provide accurate information.
Maintain a qualified and premium environment at the sales gallery/site office.
Candidate Profile:
Graduate with excellent communication and interpersonal skills.
14 years of experience in real estate, hospitality, luxury retail, aviation, banking, or premium customer service.
Experience in high-rise/luxury residential projects will be an advantage.
Pleasant personality with skilled grooming and presentation.
Confident in interacting with HNI and premium customers.
Robust coordination and follow-up skills.
Female candidates preferred.