03 Sep
|
Tata Consultancy Services
|
Kolkata
03 Sep
Tata Consultancy Services
Kolkata
Role & responsibilities
Design, develop, configure, and maintain Amazon Connect contact center solutions.
Create and manage contact flows, queues, routing profiles, operating schedules, and user management.
Implement advanced skill-based, energetic, and attribute-based routing using Amazon Connect, AWS Lambda, and DynamoDB.
Design and integrate conversational AI and self-service solutions using Amazon Lex.
Integrate Amazon Connect with enterprise applications, CRM platforms, databases, third-party systems, and REST APIs.
Configure and manage call recording, callback functionality, holiday routing, business hours, failover mechanisms, and disaster recovery processes.
Monitor, troubleshoot, and optimize contact center performance using Amazon CloudWatch and AWS monitoring services.
Support and enhance omnichannel capabilities, including Voice, Chat, Tasks, and Customer Engagement workflows.
📌 Amazon Connect Virtual Interview 05th September Kolkata
🏢 Tata Consultancy Services
📍 Kolkata