About this role: Wells Fargo is seeking a Operations Manager.
Responsibilities
Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of specialists including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience preferably managing Collateral and Insurance process.
Desired Qualifications
Demonstrated knowledge of collateral and insurance concepts, with proven experience managing endtoend collateral servicing processes, ensuring compliance, accuracy, and risk mitigation.
Job Expectations
Willingness and ability to work versatile shifts, including extended or nonstandard hours, based on business requirements.
Solid capability to perform effectively in highpressure environments, manage competing priorities, and consistently meet aggressive timelines without compromising quality or control.