The Senior Marketing Specialist is responsible for leveraging data extraction and analytics tools such as SQL Server Management Studio, Power BI, and Excel to monitor and improve risk and quality management processes for the Written Communications Marketing team. The role involves building and managing reports to ensure process transparency and accuracy, identifying trends and opportunities, and collaborating with various teams to optimize and enhance process controls.
Key Responsibilities
Develop Monitoring Reports and Analytical Tools
Build, maintain, and improve monitoring reports to ensure the accuracy of business processes.
Analyze data to identify trends, issues, and opportunities.
Provide actionable insights to support decision-making.
Develop and Implement Process Controls
Design and optimize process controls to ensure processes perform as expected.
Conduct root cause analyses to address process inefficiencies or anomalies.
Introduce current monitoring controls when necessary.
Recommend Business Process Improvements
Use data-driven insights to identify areas for improvement.
Collaborate with teams to implement solutions and track their effectiveness.
Perform Ad Hoc Data Tasks
Execute ad hoc data extractions, analyses, and segmentations as required.
Respond promptly to data-related requests and challenges.
Competencies
Drive for Results : Demonstrates initiative and persistence in achieving goals.
Innovation & Agility : Embraces change and applies creative thinking to solve problems.
Leading & Enabling Change : Supports organizational change initiatives and adapts to current challenges.
Building Effective Partnerships : Collaborates effectively with team members and stakeholders.
Developing Self & Others : Continuously improves skills and contributes to team learning.
Qualifications and Skills
Proficiency in data extraction and analysis tools, including SQL Server Management Studio, Power BI, and Excel.
Solid analytical an