Job Summary

We are looking for an experienced Program Architect – Qualtrics/Medallia to lead
end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is
more strategic than a traditional Project Manager and requires robust expertise
in Qualtrics implementation, solution consulting, stakeholder management, and
program governance.

The ideal candidate will act as a trusted advisor to clients, understand
business problem statements, recommend the right Qualtrics solutions, and ensure
successful project execution from presales through deployment. The candidate
should have a robust project management background along with deep knowledge of
the Qualtrics platform.

Job Description:

PROGRAM ARCHITECT (QUALTRICS/MEDALLIA)

Location: Mumbai

Shift: Night Shift

Experience: 10+ Years

KEY RESPONSIBILITIES
Lead end-to-end delivery of Qualtrics/Medallia implementation projects from
pre-sales through project closure, ensuring delivery within agreed scope,
timeline, budget, and quality.
Act as the Single Point of Contact (SPOC)



for clients and internal
stakeholders, ensuring effective communication and expectation management.
Provide strategic program support aligned with clients' Customer Experience
(CX) and Employee Experience (EX) transformation objectives.
Collaborate with technical architects, integration teams, and business
stakeholders to deliver scalable Qualtrics/Medallia solutions.
Establish project governance, define roles, responsibilities, decision
rights, and RACI matrices to ensure successful project execution.
Develop, maintain, and track integrated project plans, milestones,
dependencies, and project documentation.
Own project financials, including budget tracking, resource utilization,
forecasting, billing milestones, and cost optimization.
Identify project risks proactively, manage RAIDD (Risks, Actions, Issues,
Decisions & Dependencies), and drive timely escalations.
Lead project kick-offs, discovery workshops, weekly g

📌 Program Architect Pune
🏢 dentsu
📍 Pune