DBS Mintek Pvt Ltd

Position- MNP Prepaid Process Team Leader

Industry- BPO/Telecom

Experience- 2 to 4 years in BPO

Employment Type- Full-time

Key Responsibilities-

- Manage and supervise the MNP Prepaid process team on a day-to-day basis.
- Ensure achievement of team targets, productivity, and conversion metrics.
- Handle escalations and resolve customer issues.
- Track attendance, shrinkage and productivity.
- Coordinate with QA, training, MIS and Operations team.
- Motivate team and maintain discipline and positive work environment.

Required skills-
- Strong knowledge of telecom process.
- Strong team-handling and leadership abilities.
- Valuable communication and interpersonal skills.
- Good knowledge of MS excel and basic MIS reporting
- Strong problem-solving and decision-making skills.
- Ability to manage escalations and motivate team.

Eligibility-
- 2-4 years of BPO experience, with minimum 6 months in a Team Leader role preferred.

Location-

4th floor, Anjani Palladium, next to Prabhavee Tech Park, Baner, Pune-411045

Joining- Immediate joiners preferred

Thanks & Regards,

Sr. HR Executive

Sayali Deshmukh

Contact- (phone hidden)

Email id- [email protected] / [email protected]

Work Location: In person

📌 BPO team leader (Pune)
🏢 DBS MINTEK - BANER
📍 Pune