Responsibilities

- Establish team goals, priorities, and delivery roadmaps aligned with business objectives
- Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization
- Apply Agile principles and actively participate in Agile ceremonies
- Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization
- Lead the design and implementation of automation solutions to improve operational efficiency and service reliability
- Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities
- Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome
- Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability
- Project Management including planning of deliverables, resource planning, costing/estimation, risk management, change request management, project status and reporting.
- Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively
- Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions
- Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps
- Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockers




- Present automation outcomes, business perks, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues
- Perform data analysis to identify repetitive operational issues and design solutions to prevent recurrence
- Conduct buy vs. build analysis and vendor evaluations; recommend technology adoption based on business requirements and organizational fit
- Identify and manage technical, security, and compliance risks; ensure solutions meet organizational standards
- Ensure automation solutions are scalable and reliable to meet current and future organizational needs
- Promote continuous improvement; capture learnings from retrospectives and evaluate emerging technologies to enhance team capability and efficiency
- Provide post-implementation support and troubleshooting to optimize deployed solutions

Experience & Skill Requirements

Experience

- 15+ years in IT Operations, Managed Services, or Automation/Engineering
- 12+ years leading automation or development teams in Agile environments
- Experience with Ansible, Python, PowerShell, JavaScript/TypeScript, Java, or .NET
- Strong knowledge of API integrations and CI/CD pipelines
- Familiarity with Git-based source control such as GitHub, GitLab, or Bitbucket
- Working knowledge of Linux, Windows, network, and storage environments

Certifications & Skills

Required

- ITIL v3 / ITIL 4 Foundation
- Agile / Delivery: PMP, CSM, or PSM
- Expertise in at least one of these areas:
- ITSM: ServiceNow, Jira Service Management, BMC Helix
- Observability: Datadog, Dynatrace, Splunk
- Automation: UiPath, Power Automate, Automation Anywhere
- IaC / DevOps: Ansible, Terraform, CloudFormation, Puppet, Chef

Preferred
- ServiceNow – CSA / CAD / CIS

Cloud: AWS or Azure

📌 Automation Manager (Maharashtra)
🏢 Ensono
📍 Maharashtra