We are seeking a ServiceNow Specialist / Developer with 2 to 4 years of experience to oversee ITSM processes and support our Software Asset Management (SAM Pro) .Core Responsibilities

Process Ownership & Optimization: Oversee end-to-end Incident, Problem, Change, and Request Management processes while driving root-cause analysis to ensure continuous platform improvement.

ServiceNow Development & SAM Pro Support: Translate business requirements into technical solutions by configuring and developing custom workflows, Business Rules, Client Scripts, UI Policies, and Service Catalog items. Assist in maintaining SAM Pro models, license entitlements, software normalization, and reconciliation rules.

Platform Administration & Maintenance: Manage platform administration, system upgrades, patching, Update Set migration, and ACL configurations, while consistently tuning applications and integrations for peak performance and usability.

Cross-Team Collaboration: Partner with cross-functional IT, software asset management, and business teams to integrate ServiceNow into project strategies and support workflows,



adapting flexibly to changing business needs.

Continuous Improvement: Analyze and fix platform/module issues, maintain compliance with ServiceNow best practices, and stay updated on platform enhancements and features.

Job Requirements

Technical Skills

2 to 4 years of hands-on experience in ServiceNow development, administration, and support.

Robust technical background in ServiceNow ITSM (Incident, Problem, Change, Request, Portal) and exposure to SAM Pro (Software Asset Management Professional).

Proficiency in JavaScript within the ServiceNow environment (Glide System, Glide Record, Client Scripts, Business Rules, UI Actions, Script Includes).

Practical experience with platform integrations (REST/SOAP Web Services, IntegrationHub, Import Sets) and software discovery data (e.g., SCCM, Cloud connectors).

Proven track record with ServiceNow issue analysis, bug fixing, and platform tuning for performance, security, and usability.

📌 Associate (Hyderabad)
🏢 Virtusa
📍 Hyderabad