Candidate Requirements

Experience &

- Communication

- Experience 2-4 years of professional experience in application support across multiple

geographical locations.
- Work Model Proven experience working in a 24/7 rotational shift model (Mandatory).
- Communication Exceptional written and oral communication skills for effective

stakeholder management.

Technical Proficiencies

- Core Tech Solid experience with SQL, and Scripting

(Bash/Python/Dockers/Kubernetes, for Log analysis & etc.).
- Process Knowledge Strong understanding of ITIL Processes.
- Methodology Familiarity with Agile methodologies.
- Analytical Skills Basic level proficiency in conducting Root Cause Analysis (RCA).

Tools &
- Systems

Category Must Have Preferred / Valuable To Have

Ticketing &

- Collab JIRA, Confluence, ITSM

Ticketing tools (BMC,

ServiceNow)

Experience in process automation within these tools

Data &

- Analysis SQL Database, MS Excel

(Basic/Intermediate)

Advanced Excel or Data

Visualization

Monitoring Basic awareness of monitoring concepts

Splunk, Zabbix, Grafana, or similar APM tools

📌 Associate (Bengaluru)
🏢 Virtusa
📍 Bengaluru