We are looking for a Program Associate to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.
Key Responsibilities
- Learner Support & Communication
● Act as a point of contact for learners for queries and support
● Handle calls, messages, and follow-ups to ensure engagement
● Assist in resolving basic issues and queries within defined timelines
- Ticketing & Query Management
● Manage learner queries via ticketing tools
● Ensure timely responses and resolution
● Escalate complex issues to the Program Manager when required
- Cohort Operations Support
● Support in day-to-day program execution
● Help coordinate sessions, schedules, and communication
● Ensure learners are informed about upcoming activities and deadlines
- Data Tracking & Reporting
● Maintain trackers using Excel / Google Sheets
● Update data on:
○ Attendance
○ Assessments
○ Learner progress
● Support in identifying at-risk learners
- Coordination● Work closely with Program Managers, TAs, and internal teams
● Assist in ensuring smooth program delivery and learner experience
Requirements
● 0–2 years of experience in operations / support / program coordination
● Strong communication skills (calls + written)
● Basic knowledge of Excel / Google Sheets
● Ability to manage multiple tasks and follow processes
● Detail-oriented and organized
Positive to Have
● Experience in edtech / learner support roles
● Familiarity with ticketing tools or LMS platforms
Who Would Be a Good Fit
● Someone who is proactive and responsive
● Comfortable interacting with learners regularly
● Willing to learn and grow in program/operations roles
📌 Associate Program Manager (Jodhpur)
🏢 Futurense Technologies
📍 Jodhpur
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