We are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a solid background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
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Key Responsibilities:
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Welcome and assist guests with warmth and professionalism.
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Deliver exceptional customer service throughout the guest journey.
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Handle guest requests, inquiries, and complaints efficiently.
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Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.
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Maintain high grooming and presentation standards at all times.
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Provide personalized service to VIP and high-profile guests.
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Ensure compliance with hotel SOPs and luxury service standards.
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Build positive guest relationships to enhance satisfaction and loyalty.
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Assist in resolving guest concerns promptly and professionally.
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Represent the hotel's brand values through outstanding hospitality.
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Eligibility Criteria:
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Minimum 5+ years of experience in a luxury hotel or premium hospitality property.
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Excellent communication and interpersonal skills.
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Strong customer service and problem-solving abilities.
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Skilled grooming and polished personality.
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Ability to work in rotational shifts, weekends, and public holidays.
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Solid teamwork and coordination skills.
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