1. Responsible for Field/internal Customer Quality of Aggregate & Driveline.
2. Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
3. Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
4. Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
5. Handly independently critical field issues & closure.
6. Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
7. Conduct Product & Process Audits of Assembly & Machine shop.
8. Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
9. Supplier visits for failure parts Root cause analysis & verify the controls.
10. Effective monitoring/tracking & interpretation of MIS / reports
11. Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure,
Outgoing Quality audit of RFD products/gears).
12. Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.